If your question is not answered here please email us at help@snapandview.com and we will answer it for you.
1) What does my Digital Picture Frame come with?
2) What type of Memory Cards work with Digital Picture Frames?
3) What type of payment do you accept?
4) How long will it take until I receive my product?
5) How and when will I get my Order #?
6) I received a product that is damaged how do I return it?
7) I received a product that is not working properly. How can I return it?
8) What do I have to do in order to return a product that I just don't like?
9) Is there a fee for returning an item?
10) If I have questions about my order after it has been placed who do I contact?
11) Do all the Picture Frames come with a warranty or guarantee?
12) What is the availability of all Picture Frames?
13) How long will it take to receive a reply from snapandview?
FAQ ANSWERS:
1) Most Digital Picture Frames come with:
-Digital Photo Frame
-AC/DC Power Adapter
-User Guide
-Remote Control (If Any)
For more features for your choice of Digital Picture Frame please refer to the "more info" beside the specific frame.
2) Most memory cards will work in all Digital Picture Frames such as:
-CF = Compact Flash Card
-SMC = SmartMedia Card
-MS = Memory Stick
-SD = Secure Data Card
-MMC = MultiMedia Card
-XD = Extreme Data Card
All these cards are made by a variety of manufacturers at different sizes of memory and quality. For a better look at some memory cards and some useful information on these click here.
3) The types of payment we accept are: Paypal, VIsa, Mastercard, American Express, and Discover credit cards.
4) The amount of time to receive your product will vary according to product availability, shipping choice and your location.
How to calculate your order's arrival date:
Order Processing Time + Shipping Time = Total Delivery Time
The shipping method you choose determines your order's arrival date.
STANDARD GROUND SHIPPING TIME
Warehouse usually ships 2-4 business days +
3-10 business days transit time =
5-14 business days for delivery
PREMIUM SHIPPING TIME
Warehouse usually ships 1-4 business days +
1-2 business days transit time =
2-6 business days for delivery
5) You will receive your order number when you place your order and receive your receipt. You can check on your order by typing in your order number in the specified space on any of our sites pages.
6) DAMAGES
Snapandview's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
- Note any damages on the receipt.
- Refuse the shipment (if possible) so that it is returned to Snapandview for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact Snapandview for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
You must have a Return Authorization (RA) number before returning any merchandise to Snapandview. Email us for your RA number at service@snapandview.com . Please include the following information:
- Customer Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem.
Usually refund process takes 15 days after confirmation of goods returned.
Be sure to read our Return Policies in order not to incur any additional charges.
7) RETURN POLICIES
You must have a Return Authorization (RA) number before returning any merchandise to Snapandview. Email us for your RA number at service@snapandview.com . Please include the following information:
- Customer Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem.
Usually refund process takes 15 days after confirmation of goods returned.
Be sure to read our Return Policies in order not to incur any additional charges.
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, you will be billed accordingly.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
- Snapandview credits based on purchase price.
- ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
8) RETURNS & RA REQUEST
Snapandview accepts returns. If for any reason you are not satisfied with your purchase simply notify us WITHIN 15 DAYS from date of receipt of purchase to receive a full refund, minus a handling and transactions fee of 20%. After 15 days, there are no returns for refund accepted. You must have a Return Authorization (RA) number before returning any merchandise to Snapandview. Email us for your RA number at service@snapandview.com . Please include the following information:
- Customer Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem.
Usually refund process takes 15 days after confirmation of goods returned.
Be sure to read our Return Policies in order not to incur any additional charges.
9) When returning an item you will receive a full refund, minus a handling and transactions fee of 20%. Simply notify us WITHIN 15 DAYS from date of receipt of purchase. After 15 days, there are no returns for refund accepted.
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, you will be billed accordingly.
- If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
- ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
10) Any questions you have at any time, when ordering through our site please do not hesitate to contact us at help@snapandview.com
11) WARRANTIES - In General
Product's warranties are provided by the manufacturer. Snapandview administers the individual manufacturer warranty, which may include returning defective products to Snapandview, sending products to a factory authorized repair center, or factory direct returns. Snapandview must abide by the return policies dictated by our manufacturers.
12) Most of the Digital Picture Frames on our site will be in stock. If for some reason, there is a backorder you will be notified within 1 - 4 business days of your order being processed.
13) It will take 1 - 2 business days to receive a reply from snapandview.
***AT THIS TIME WE ARE NOT SHIPPING TO CANADA OR TO P.O. BOXES, SORRY FOR THE INCONVENIENCE, REGISTER YOUR EMAIL ADDRESS AND YOU WILL BE NOTIFIED OF ANY CHANGES***
