RETURNS & RA REQUEST
Snapandview accepts returns. If for any
reason you are not satisfied with your purchase simply notify us WITHIN 15 DAYS
from date of receipt of purchase to receive a full refund, minus a handling and
transactions fee of 20%. After 15 days, there are no returns for refund
accepted. You must have a Return Authorization (RA) number before returning any
merchandise to Snapandview. Email us for
your RA number at service@snapandview.com
. Please include
the following information:
- Customer Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem.
Usually refund process takes 15 days after confirmation of goods returned.
Be sure to read our Return Policies in order not to incur any
additional charges.
RETURN POLICIES
- DOA/defective products are
returned for REPLACEMENT ONLY with the same product/model. Deviations from
this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in
original factory carton with all original packing materials
- All miscellaneous materials
such as manuals, accessories and cables must be included. If any of these materials
are missing, you will be billed accordingly.
- The Return Authorization
number must be on the shipping label, not the carton. PLEASE DO NOT WRITE
ON THE CARTON.
- Returns must be shipped
freight prepaid. Products received without an RA number, freight collect,
not approved for return, or in any way not meeting the above criteria,
will be refused.
- Return Authorization numbers
are good for fourteen (14) days only. Any products returned after the
expiration date will be refused.
- If the product is found to be
non-defective, an inspection fee of at least $25, or 15% per unit, will be
billed to your account.
- Snapandview credits based on
purchase price.
- ANY DEVIATION FROM RETURN
POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT
ISSUED.
DAMAGES
Snapandview's DOA Policy does not cover any physical damage that your product
may incur in transit. If you receive a product that is damaged in transit,
follow these instructions:
- Note any damages on the
receipt.
- Refuse the shipment (if
possible) so that it is returned to Snapandview for freight claim
processing. For partially damaged shipments or concealed damage, note
damage on receipt and refuse damaged item if possible. If damaged item is
accepted via UPS/Fed Ex Ground, contact Snapandview for freight claim; if
via truck/LTL, the receiver is responsible to place the claim with the
carrier within 10 calendar days of receipt. Damage claims are the
responsibility of the consignee. The shipping cartons, packing and content
should be retained in the same condition as received.
DISCREPANCIES
Upon receipt of merchandise, you have three (3) business days to fax or use any
other overnight method to reply in writing as to any discrepancies.
REFUSED ORDERS
Customers will be responsible for a 20% Returns Processing Charge for refused
orders in addition to all freight charges. No future orders will be shipped
unless this charge is paid.
